Proposed Changes To Consumer Law

The Department for Business is looking at a proposed new consumer rights directives.

The new laws will replace existing rules in several areas to help offer more protection to shoppers within the EU, especially in relation to Internet shopping and door-to-door selling.

If the proposals become are passed consumers within the EU will benefit from:

• A 14 day cooling off period for anything purchased online or from doorstep sellers
• Consistent protection when goods are not delivered
• Clearer rules outlining the reposnibilities of traders and consumers in returning goods
• Stronger protection for consumers buying at home from doorstep sellers.
  

The directive also proposes a change to the rules surrounding faulty goods. At the moment UK consumers can reject faulty goods and ask for a refund, but the proposed change would allow retailers the opportunity to provide a repair or replacement first.

Other recent changes for online shoppers include a change in duty payments on goods purchased from outside the EU.

Previously consumers had to pay duty on any purchase valued over £18, however, since 1 December this has been raised to £105.

VAT is not affected by the change and is still payable on goods over £18 but you could see a saving next time you buy something like a DVD Box Set from America for example.